Tumalo Tech Web Design, Development & Hosting in Bend, Oregon

Email Account Setup/Access on Your Mobile Devices

Step-by-Step Video Walkthrough (First part of video covers Apple devices, second covers Android devices)

Step-by-Step Text Walkthrough for Apple Mobile Devices (POP Email Account)

You will need your incoming mail server, outgoing mail server, email address, and your email password. You can find this information by logging into your Web Hosting Account and then visiting Mail Central.Tumalo Tech Email Setup on your Apple Mobile Device

  1. Go to your Settings App. on your Apple mobile device.
  2. Select Mail, Contacts, Calendars.
  3. Select Add Account.
  4. Select Other.
  5. Select Add Mail Account.
  6. Fill in the following information:
    Name: How you want your name to appear in emails (example: John Smith)
    Email: Your full mailbox address (example: john@yourdomain.com)
    Password: Your mailbox password
    Description: Distinguishes this email connection from others you might have setup on your Apple device.
  7. Select Next.
  8. Select POP.
  9. Fill in the following information:
    ◦ Incoming Mail Server Host Name: pop.yourdomain.com (or you can use: mail.yourdomain.com)
    ◦ Incoming Mail Server User Name: Your full email address (example: john@yourdomain.com)
    ◦ Incoming Mail Server Password: Your email account password
    ◦ Outgoing Mail Server Host Name: smtp.yourdomain.com (or you can use: mail.yourdomain.com)
    ◦ Outgoing Mail Server User Name: Your full email address (example: john@yourdomain.com)
    ◦ Outgoing Mail Server Password: Your email account password
  10. Select Next.
  11. Select Continue and/or Trust if you get a message stating that the server identity or server certificate could not be verified.  You may need to do this twice.
  12. Done! The email account setup on your Apple device is now complete. You can now view your messages through your device's Mail App.

Generic Email Client Settings

These are the generic settings and should work for any email client or mobile device.

  • Username: Your full email address
  • Password: Your email password
  • Connection Type: POP or IMAP

POP Email Accounts

(POP = Post Office Protocol). This is a method that your email client can use to connect to our email server for retrieving messages. This connection type allows you to download messages from our email server onto your computer/device. When looking at your email via your email client, you are looking at your downloaded copies of those messages, not your original messages that still exist inside your mailbox on the server.

  • Incoming Server: pop.yourdomain.com  (or you can use: mail.yourdomain.com)
  • Incoming Port: 110 (or 995 with SSL enabled)
  • SSL (Optional): Enabled or Disabled
  • Outgoing Server Authentication: Enabled
  • Outgoing Server: smtp.yourdomain.com  (or you can use: mail.yourdomain.com)
  • Outgoing Port: 587 (or 465 with SSL enabled)

Note: If 587 is not working for the Outgoing Port, try using port 25 instead.

IMAP Email Accounts

(IMAP = Internet Message Access Protocol). This is a method that your email client can use to connect to our email server for retrieving messages. This connection type allows you to read messages from our email server without downloading the messages onto your computer/device. When looking at your email via your email client, you are looking at the original messages that exist inside your mailbox on the server.

  • Incoming Server: imap.yourdomain.com  (or you can use: mail.yourdomain.com)
  • Incoming Port: 143 (or 993 with SSL enabled)
  • SSL (Optional): Enabled or Disabled
  • Outgoing Server Authentication: Enabled
  • Outgoing Server: smtp.yourdomain.com  (or you can use: mail.yourdomain.com)
  • Outgoing Port: 587 (or 465 with SSL enabled)

Note: If 587 is not working for the Outgoing Port, try using port 25 instead.

I followed the instructions, but I still can't connect. What can I do?

  1. Refer to the generic settings above, re-try your inputs again in case of any possible typos (especially case-sensitivity with the email password) and confirm that you have an Internet connection presently established.
  2. Consult the Developer's Support Site for your device. We have found a few links that might be of assistance:
    Apple iPad
    Apple iPhone
    Google Nexus
    HTC
    LG
    Motorola
    Samsung
    AT&T
    Sprint
    T-Mobile
    Verizon
  3. If you have gone through all of the troubleshooting steps and still have an issue, please contact us so we can assist you.
 
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